Cancellation/Rescheduling Policy. A non-refundable retainer is due at the time of booking and rental fees paid will not be refunded, regardless of circumstance.

• Rescheduling & Canceling. You are allowed to reschedule or cancel your rental (a gift card will be issued for use toward a future rental) with advance notice as long as changes to your reservation are made **Insert Timeframe Listed Below Based on Length of Rental** before your rental is set to begin.

  • 30-Minute, 1 Hour & 2 Hour Rentals. 2 Hours

  • 3 Hour & 4 Hour Rentals. One Day

  • 5 Hour & 6 Hour Rentals. One Week

  • 7 Hour & 8 Hour Rentals. Two Weeks

• When Changes Are Not Permitted. Within **Insert Timeframe Listed Above Based on Length of Rental** before your rental is set to begin, the studio recognizes the undue harm caused in studio availability and resources. Requests for changes made after this timeframe are not permitted and your rental will remain reserved and available for you to use regardless of circumstances. No gift card will be issued, even if you choose not to use the studio.

• Studio Discount Days. As these slots are so limited, reservations for studio discount days are fully non-refundable and are not eligible for rescheduling, regardless of circumstance.

• Process for Canceling or Rescheduling. The studio provides self-service rescheduling and cancelling links within confirmation/reminder emails and on calendar invites. All reservation cancellation and rescheduling requests must be made using the links available within your reservation confirmation/reminder emails or under the ‘View Session Details’ link within your calendar invite. The studio receives, at times, over a hundred messages a day, so to mitigate the potential for error, requests made via email, Instagram, Facebook, text, phone call or other avenues of communication will not be accepted.

Length of Use. When booking, you are reserving a specific timeframe for the rental of our studio. If you need additional time during your rental, notify our staff immediately. Photographers are provided a 15-minute grace period prior to each rental to unpack and prepare for their session. If you start early, you will need to end early. By reserving the studio, you understand that no imagery or video can be captured outside the duration of your rental without paying for additional time. All renters and clients are expected to be out of the space by the end of your reservation time to allow time for setups and cleaning between each rental. Plan ahead so that bathroom breaks, outfit changes, etc. can be completed by the end of your reservation. Being in the studio earlier or leaving later will result in the need to pay for additional time. Pricing for extensions is $20 per 15-minute increment and is subject to availability. Failure to pay overtime fees will result in a ban in the use of the studio until paid.

Liabilities. Use of the studio and studio equipment is at your own risk. As a renter, you agree to leave the studio and adjacent grounds in the same condition as when you arrived. You are responsible for any damages done by yourself, your clients, or your guests while on our premises.

Conduct on Premises. You are responsible for the conduct and welfare of those that you bring into the studio space and we reserve the right to end your rental and require for you or your guests to leave immediately if we observe dangerous or negligent practices, behaviors, or activities including aggressive or violent behavior toward our staff or others. No refund will be given.

Damages. You are responsible for damage and damages payments will be due on site for those not exceeding $500 and within one month for damages exceeding $500. Failure to pay damage fees will result in a ban in use of the studio until they are paid.

Advertising & Relationship. You are welcome to use the name of the studio to designate for purposes of location and to share backdrops/furniture available, but you are not allowed to advertise or use promotional terms such as “in partnership” or “hosted by” within your marketing materials to advertise sessions with our prior written consent.

Boudoir Sessions. Boudoir sessions with lingerie are permitted when closing the curtains on the front renters but we do not allow boudoir sessions with full nudity or dangerous techniques that can cause a potential for harm. We reserve the right to confirm the age of participants involved in boudoir rentals.

COI Requirements for Photographers Handing Newborns Under Six Weeks of Age. A Certificate of Insurance is required for sessions where the photographer will be actively staging/handling newborns under six weeks of age and must be submitted within one day prior to your rental.

Areas Unavailable During Your Rental. All areas of the studio are available for you to use with the exception of the break room and our admin office which are designated only to staff.

Occupancy Limits. Rentals permit for an attendance of no more than 20 people. If exceeding these numbers, approval in writing by the studio is required.

Studio Staff. Studio staff will be onsite (in the break room or admin office) throughout the duration of your rental.

Alcohol is Not Permitted. Under North Carolina law, an approved alcohol permit is required for any establishment to serve alcohol. Under no circumstances is alcohol permitted to be served or used on the premises without a permit.

Cleaning Fee for Glitter & Confetti. In cases where you’ll be using confetti or glitter, schedule additional time in your rental for clean up. An excess cleaning fee of $50 + tax will apply for confetti or glitter left behind for the studio staff to clean.

Cake Smashes. We require the use of a PVC flooring mat (provided by the studio) for cake smashes to ensure a clean and sanitized area for kids and to help prevent excessive cleaning or damage to the white floors. If a PVC covering is not used an excess cleaning fee of $50 + tax will apply.

Pets. Pets are permitted in the studio. To ensure the safety of all those on site, we require any pets to have an active rabies vaccination. We do not permit any dogs that have been deemed dangerous or have a history of biting that has caused injury to other pets or humans.

Moving Items & Furniture Out of Sets. Items and furniture in installed sets must remain in installed sets. .

Services Provided by Our Staff. The following services are provided by our staff as part of your rental:

• Pulling of Inventory Items. We will pull studio items requested prior to 24 hours before your rental.

• Fabric, Poly Paper & Seamless Paper Backdrops. Our staff will prep up to two backdrop/quick set selections.

• Clean up. Our staff assists with clean up and sanitizing areas after your session.

Staff Participation During Rentals. Our staff does not participate in the session, either as a model or as a photographer or lighting assistant.

Inventory Requests. The studio provides an online inventory system for renters to make reservation requests prior to their rental. Please note, these inventory requests are that -- requests -- and that unforeseen factors, such as lost or damaged items, may impact an item's availability for use. This inventory system is a collection of items that the studio provides in addition to your rental and are therefore not subject to refund of rental reservation payments made due to unavailability. Refunds for unavailable items will only be made for items that have been paid for through a separate invoice that are no longer available.

Cyc Wall. The cyc wall is the most used area of our studio. As time to repair and repaint this area is limited between rentals, we ask all renters to treat this area as if it was your own. Stepping or laying on the curve will cause damage which will require midding, patching and repainting. If patching is required due to the negligence of a renter to not correct their clients or for renters who have caused damage in the past, a $100 + tax repair fee will apply. Patching is defined as a circumstance where a chunk of mudding comes out of a seam.

Sticky Mats. Sticky mats are located at each entrance and exit to help limit dirt tracked inside the studio. All photographers and clients are required to use these sticky mats at the beginning of their rental and with each shoe change.

Nails & Thumbtacks. Nails, thumbtacks or sticky substances to the walls are not permitted for use on our walls. Contact us prior to your reservation for items that require hanging.

Smoke Bombs, Open Flames & Fire Crackers. Under no circumstances are activities permitted that have the potential for creating a dangerous atmosphere or may lead to the potential risk of fire. Open flames, firecrackers, smoke bombs, etc, are not permitted in our studio or any substance/aerosol that omits an unpleasant odor or hazardous flames.

Photographer Branding & Logos. Branding of another photographer is not permitted in the open area of the studio after a rental is completed. Intentional attempts to leave collateral can result in a ban of future rentals.